Terms and Conditions

COSTS OF DELIVERY
For France : delivery costs are included and your order is delivered against signature.

For International (To be confirmed while ordering) : delivery costs are included and your order is delivered against signature.

*Warning: In some countries customs and VAT charges upon receipt of your package may be required. These possible fees will be at your charge.

DELIVERY LEAD TIMES
For France:

The average delivery lead time for mainland France runs at 72 hours. For orders placed on a Saturday, Sunday or public holidays, they will be processed on the following working day.

For International:

For the EC (European Community) Areas 1 to 4 and overseas French departments code 1, the average lead-time runs from 72 hours to 10 days. For all other continents and overseas French departments Code 2, the delivery lead-time runs from 10 to 15 days.

RETURNS
Our Customer Services team must be notified as soon as possible regarding any delays in delivery or damage/defects that are found to have occurred during transit. Any complaints relating to products purchased from the site will not be considered more than 14 calendar days beyond the initial date the order was received.

You have to check all goods received at the time of the delivery and indicate, if possible on the delivery slip and in the form of handwritten notes accompanied with a signature), any noted abnormalities (an opened package, damaged items, defects etc.).

Customers are then required to contact the ‘Customer Services’ team, either by e-mail on aimeedjimi@yahoo.fr.

In case of problems arising with any purchased products, or if you are not completely satisfied with the chosen items, you are able to return them for a full refund, or exchange them.

Customers have the right to return any item purchased on the site feelingoodjewellery.com and request an exchange or full refund for any items that they are dissatisfied with providing that the request is received no later than ten calendar days from receipt of order, providing the following conditions are met:

Returned items must be accompanied with their original invoice and goods must be in their original state and packaging. Goods should be returned to the following address:



TCHENKO by Aimee DJIMI




In the case of exchanges:

If the quoted prices of the items selected for exchange have a value exceeding the value of the items being returned, the customer will be required to settle the difference in accordance with the current ‘General Conditions of Sale’.
If the quoted prices of the items selected for exchange have a value lower than the value of the items being returned, the price difference will be refunded by TCHENKO by Aimee DJIMI in accordance with the current ‘General Conditions of Sale’.


Customers returning any items are required to write a letter enclosed with the original order, indicating whether you wish to exchange specific items or require a refund. In cases where an exchange is requested, shipping costs for the initial delivery are not refunded. A single exchange of respective orders is possible.

In cases of request for refund , and in accordance with your statutory rights as a consumer, customers are entitled to request for refund for any items ordered from the site feelingoodjewellery.com providing that notice is received no later than 14 calendar days after to date of delivery. Products returned in their original state and packaging as indicated in the previous section. TCHENKO by Aimee DJIMI will endeavour to have appropriate funds refunded to your debit/credit card within 30 working days after receipt of the unwanted merchandise. In all cases, in line with your entitlement to return, refunds will be completed no later than 30 days after receipt of returned goods.

In the case of refunds, It is not possible for an electronic credit note to be issued for future use against purchases on the site feelingoodjewellery.com.

In the case of a request for a refund, and in accordance with your statutory rights as a consumer, you will be fully refunded the original shipping costs charged by TCHENKO by Aimee DJIMI.

TCHENKO by Aimee DJIMI has final discretion in deciding if returned items are in their original condition when received by feelingoodjewellery.com.

TCHENKO by Aimee DJIMI will not be responsible in case of losses of merchandise arising from an incorrect address being provided, or for the delay in return delivery to feelingoodjewellery.com of products you wish to exchange/receive a refund, in-so-far as the inherent risks taken and undertaken in return shipping of items for exchange/refund rest solely with you.
€9.5